**Return Policy **

Regular priced Items bought on www.donnettes.com will gladly be returned for a refund within 14 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered or damaged. Refund will not be issued and item will not be sent back if returned and it is worn, altered or damaged. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. Please note that all sale items, any items purchased with a promotion code, bodysuits and lashes are all FINAL sale and cannot be exchanged or returned. In the event of a return, shipping and handling charges of returned merchandise are not refundable. 

To make an exchange or return please print and fill out the form and email to donnettecollection@gmail.com with the subject title: RETURNS. We will reply to the email with a return shipping label for you. Returns and/or exchanges take up to 14 days to process & be refunded.

Return Form


Terms of Service

We ship worldwide. Merchandise will be sent within 24-48 hours of payment and will take 5-10 business days for standard delivery anywhere within the United States. Standard International shipping will take 7-14+ business days. Please note that Donnette Collection is not responsible for any potential delay (i.e. hold of package due to customs checking, etc.) after item has been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.


Privacy Policy

Your Privacy and the Security of Your Personal Information is Very Important to Us

Donnette Collection Inc. values our customers and visitors to our Website and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. This Privacy Policy applies to our Website hosted in the United States, namely, www.donnettes.com and to our fashion marketing and sales activities, including sales through any pop up shop locations, in the United States. This Privacy Policy protects consumers providing information through our Website and pop up shops and is not designed to protect business information. By using our Website or providing information to us at our stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Website. Your use of our Website constitutes your agreement to its terms and conditions.

 

Our Privacy Policy Will Change Over Time 
Because we continue to develop our Website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices. If you are a registered user of our Website, we may notify you by email of material changes to our Privacy Policy using the most current email address you have provided to us. Your continued access and use of our Websites will constitute your acceptance of any changes or revisions to our Privacy Policy.

 

Summary of Our Privacy Policy
This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:

What information Donnette Collection gathers from users of our Website.

How Donnette Collection uses the personal information that you share with us and that we learn about you because of our relationship.

How Donnette Collection uses "cookies" and "IP Addresses."

What personal information, if any, Donnette Collection may share about you with others and the conditions that protect your information if it must be shared.

What kind of security measures Donnette Collection takes to protect your information from loss or disclosure and how Donnette Collection will inform you in the event of a security breach.

The circumstances under which you can access your personal information you have shared with Donnette Collection and have that information corrected, restrict Donnette Collection's use of that information, and even have it removed from our records.

 

The Type of Information our Website and Pop Up Shops Collect About You
Donnette Collection collects information that you provide to us or that we learn about you from your use of our Website or shopping at our pop up shops. We receive and store information you enter on our Website, provide to us at our pop up shops, or give to us in any other way. For example, you may provide information to us when you make an in-store purchase, register with our Website, search or add items to your shopping cart, purchase an item, participate in a survey, contest or promotion, or communicate with Donnette Collection's customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, financial and debit or credit card information, and personal shopping and product preferences.

Our social media tools, such as the Facebook, Twitter, YouTube, Instagram, and Pinterest are hosted directly on our site. Your activity with these tools is governed by the privacy policies of the companies that provide them.

 

How Donnette Collection Uses Information About You
We use information we have collected about you to provide you with the very best shopping experience, the most current fashion clothing and accessories, and personal style news. We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you. 
 

Our Security Practices
Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for Donnette Collection business purposes only. Our employees are bound by Donnette Collection policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.

Links to Third Party Sites and Websites Containing our Websites Branding
Our Websites may contain links to third party sites. Please be aware, however, that Donnette Collection is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by Donnette Collection.

 

This Privacy Policy applies to U.S. and Canadian Customers

Our Websites are hosted in the United States and are intended for United States and Canadian visitors. 

This Privacy Policy applies to customer relationships established in the United States and Canada. Parts of this Privacy Policy may not apply to visitors outside the United States and Canada. Like almost every website, our Website may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data.

Our Websites are Not for Use by Children
Children are not eligible to use our Website. We ask that minors (under the age of 18) only use our Websites in conjunction with your parents or guardians. Children under 13 years of age should not send any information about themselves to Donnette Collection. If a child under 13 submits information through any part of our Website, and Donnette Collection becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information about children under 13, we do not use or disclose such information to third parties.

What else should I know about my privacy?
You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.

Trademark Notice
Donnette Collection are tradenames and/or trademarks of Donnette Collection, Inc.